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Not my first visit to Floyd's Diner, this unfortunately was my worst.
With my dearest friend Danielle visiting from New York, Patty and I
selected Floyd's Diner for a Thursday, mid-morning breakfast (i.e. not
an especially busy time). On previous visits we'd enjoyed a hearty
breakfast in pleasant surroundings, but everything took a turn for the
worst on this grim day.
To begin on a positive note - my huevos rancheros were good. While,
the serving was too large for my taste, I enjoyed the addition of
avocado and I thought the accompanying green chilli sauce was great.
Not so much can be said for Danielle's puddle of French toast.
Entitled the Mt. Kilimanjaro, the French toast was drenched in yogurt
and fruit compote. Basically there was waaaaay too much yogurt. Besides
being wet, it also made the meal cold. Danielle complained that with so
much yogurt it was difficult for the toast to absorb any syrup - a
tragedy for syrup lovers. Also, the fruit compote was of the preserved
variety, which I thought was a bit weak for summertime, when fresh fruit
is widely available and inexpensive.
But it got worse....the service...
Patty ordered an omelette, he said it was "fine" and "what I
ordered." The problem was we basically had to perform a caesarean to get
it out of the kitchen. We waited a long time for our food. People who
sat down after us, ate before us. We were getting very hungry. Finally,
a runner arrived with our food...I should some of our food. Two of our
three meals arrived, Patty was left hungry. We assumed that the third
dish would follow in short order - but no. We waited and waited, trying
to get the attention of our server, to no avail. After about 10 minutes
and me basically having to get out of my seat and shout at the server,
we got his attention. He seemed dumbfounded by our problem. He left for
the kitchen and shortly returned with Patty's meal - shrivelled from 10
minutes under the heat lamp. What happened? Well, seemingly the runner
brought two of the meals, not thinking anything awry when she arrived at
a table of three. The server, apparently with such confidence in his
runner, never glanced over to our table to make sure everything had
arrived ok, and to make matters worse, the kitchen just left the order
sitting there without bringing it to the floor staff's attention. In my
opinion, this is a pretty big flub.
So, when the bill came, I expected a comp of some sort, preferably
for the cost of the Patty's crappy breakfast. Instead, the server puts
down the bill, with a stupid expression on his face and a condescending
tone said, "this is for you guys, thanks a lot." No, apology and no
comp. I couldn't believe it. Only to add insult to injury, he then made
a lengthy disappearance without offering us any change, only to return
as we were putting our jackets on.
I'm pretty turned off Floyd's right now. Odds are, I'll get over it
and return after the sting of my experience has passed. I liked my food
and that's enough to give it another chance, but it'll be awhile.
Value
of Food: 5/10
Quality of Food: 5/10
Service: 2/10
Ambiance: 7/10
Wine List: n/a
Reviewed: August 31, 2005
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