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Review
Update - 31/08/07
Over a year after our first review, we
returned last night to investigate developments at the Heron Rock.
We were a little taken aback upon arrival. It
was packed and people were partying - a complete 180 from the last
time we were here. Our next door tablemates explained that the James
Bay Athletic Club were in the house, as they often are after home
games around the corner. We weren't getting any service and normally
I would have walked out, but our neighbours were bestowing so much
praise upon the food and staff, that we decided to give it a few
more minutes.
Finally, a server arrived. Instead of
pretending like nothing was wrong, we identified our facial
expressions correctly, as 'no one has talked to you, have they?'
The server efficiently took all of our order, answered a couple of
questions, cheered us up and renewed our confidence. Most
importantly, he came back with our cocktails right away and kindly
made mine a double. I felt well placated.
Our first course arrived, and with a nod to
our server the bottle of wine came right along. The 'pick your own
plate' crostini platter was good quality - we went for the chevre
noir, baby dills and chicken liver mousse ($10). I would have
preferred a smoother mousses, but it tasted good and the livers had
been treated properly to remove the raunchy livery flavour you get
in lazy executions of this dish.
For our mains Patty had the steak frites ($23)
and I had the sablefish ($22). My fish was beautifully seared and
well portioned. Served on top of a white bean concoction. I remarked
to Patty, that it was the same way he makes his white bean ragout.
Most impressively, it was served with kale - I'm not really a fan of
kale, despite how 'healthy' it is, but this tasted great. I imagine
the chef cooked the 'healthy' right out of it.
Patty's steak was a triumph. An 8 oz striploin,
with shoestring fries, aioli and a balsamic vinegar and shallot
butter. The steak was cooked perfectly and the butter was strongly
flavoured - the butter would even have been overpowering had it not
been so tasty and well paired. I was super-happy about the house
emulsified aioli. Wow - this is one of those things that makes all
the difference to me. Fluffy and garlicky without a hint of modified
starch. We make it at home, but you don't usually get it in
restaurants, unless someone forgot to re-order mayo.
At this point in the meal, we found out that
our server was Andrew Moffat the owner. Well, that explains a lot -
in a good way. It's always a better experience to be served by the
owner. As Patty and I are coming to learn ourselves, it's a lot of
work to be an owner and operator, but it pays off in quality service
and product. We also hope, and I think our experience at Heron Rock
helped us to understand, that having a owner, or someone personally
vested in the business at your service, makes for a more forgiving
customer.
We saw a lot of our own business in the Heron
Rock and their growth since our last visit. There are a few kinks,
but their growth and development is visible in the space, service
and menu. The food is great and they make you feel comfortable. I
hope we can pull it off as well.
(That said, if it's Saturday night and you're
looking for peace and quiet, you might want to call ahead and see if
there was a JBA home game.)
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Reviewed: August 29, 2005
I've been saying for ages that James Bay needs a bistro. Behold the
Heron Rock.
Occupying the space formally belonging to the Evergreen restaurant, a
classic elderly folk, early dinner spot - the Heron Rock in no way
resembles it's predecessor, except for perhaps a good chunk of clientele
and the funky teal booths.
They did an effective reno when they re-opened as the Heron Rock. The
restaurant has a contemporary and fairly sophisticated look. The
clientele does remain fairly elderly, but owners Andrew Moffat and Ben
Peterson have done a good job of creating a restaurant facelift that
doesn't alienate the existing guests. One thing is for sure, catering to
the old folks ensures low prices. You can't sell $14 sandwiches to
retirees. Prices at the Heron Rock are low. lunch entrees range from
$7-$11.
The food is an effective blend of traditional, with a few good
twists. Today I had the carrot ginger soup, which was a lovely creamy
and not overwhelmingly gingery. I also had the house pate with a green
salad, grainy mustard and crostini. Very simple and good flavour, it
reminded me of a bistro lunch in France. Patty had the skate and mussel
stew and a roast beef sandwich. I'm not a big fan of skate, but the
broth had a nicely pronounced fennel flavour. His sandwich was also very
nice, with excellent bread and well cooked and sliced meat. The food at
the Heron Rock is good quality, made with some imagination and is
excellent value.
All this said, the service needs massive improvement. There were two
servers on the floor today, one young and one old. The older waitress
was working very hard, while the younger one appeared to do very little
and smile very little. The older server (who we suspected might be
someone's mother), was not particularly skilled as a server, but at
least she had a good attitude and a sense of humour. Her colleague
however, did a lot of eye rolling and moved very slowly around the busy
restaurant. Our suggestion is they hire a host to coordinate seating
customers and bussing tables, since the servers were not able to handle
it on there own (and maybe get the server with the bad-attitude some
happy pills.) The fact that many of the elderly and disabled patrons
require some extra help, slows the process down even more. I did think
it was rather sweet how much extra attention our server (the older one)
gave to guests who needed help, she was clearly a very nice lady.
I've now been to the Heron Rock for lunch and breakfast on different
occasions and have been happy with the food both times. I would like to
try them out for dinner, but I'll wait a bit to see if they can improve
the service.
note: Breakfast was also delicious, reasonably priced and the
portions were nice and normal size. I had a veggie eggs benny with
eggplant caponata where the meat should have been, perfectly poached
eggs and fresh hollandaise. I would most certainly return for breakfast,
even if the service wasn't great.
Value
of Food: 8.5/10
Quality of Food: 8/10
Service: 3/10 (I might have
given our server a 5, but just watching the other server was so painful
that I felt obliged to rate the service overall.)
Ambiance: 6/10 (great reno,
nice space, but it does have a bit of an old folks home kinda thing).
Wine List: n/a (I didn't try
anything, but they do have one that looked short but acceptable, further
notes will be available after I return for dinner).
Reviewed: August 29, 2005
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