Heron Rock Bistro
435 Simcoe St, Victoria BC, 250-383-1545

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Review Update - 31/08/07

Over a year after our first review, we returned last night to investigate developments at the Heron Rock.

We were a little taken aback upon arrival. It was packed and people were partying - a complete 180 from the last time we were here. Our next door tablemates explained that the James Bay Athletic Club were in the house, as they often are after home games around the corner. We weren't getting any service and normally I would have walked out, but our neighbours were bestowing so much praise upon the food and staff, that we decided to give it a few more minutes.

Finally, a server arrived. Instead of pretending like nothing was wrong, we identified our facial expressions correctly, as 'no one has talked to you, have they?'  The server efficiently took all of our order, answered a couple of questions, cheered us up and renewed our confidence. Most importantly, he came back with our cocktails right away and kindly made mine a double. I felt well placated.

Our first course arrived, and with a nod to our server the bottle of wine came right along. The 'pick your own plate' crostini platter was good quality - we went for the chevre noir, baby dills and chicken liver mousse ($10). I would have preferred a smoother mousses, but it tasted good and the livers had been treated properly to remove the raunchy livery flavour you get in lazy executions of this dish.

For our mains Patty had the steak frites ($23) and I had the sablefish ($22). My fish was beautifully seared and well portioned. Served on top of a white bean concoction. I remarked to Patty, that it was the same way he makes his white bean ragout. Most impressively, it was served with kale - I'm not really a fan of kale, despite how 'healthy' it is, but this tasted great. I imagine the chef cooked the 'healthy' right out of it.

Patty's steak was a triumph. An 8 oz striploin, with shoestring fries, aioli and a balsamic vinegar and shallot butter. The steak was cooked perfectly and the butter was strongly flavoured - the butter would even have been overpowering had it not been so tasty and well paired. I was super-happy about the house emulsified aioli. Wow - this is one of those things that makes all the difference to me. Fluffy and garlicky without a hint of modified starch. We make it at home, but you don't usually get it in restaurants, unless someone forgot to re-order mayo.

At this point in the meal, we found out that our server was Andrew Moffat the owner. Well, that explains a lot -  in a good way. It's always a better experience to be served by the owner. As Patty and I are coming to learn ourselves, it's a lot of work to be an owner and operator, but it pays off in quality service and product. We also hope, and I think our experience at Heron Rock helped us to understand, that having a owner, or someone personally vested in the business at your service, makes for a more forgiving customer.

We saw a lot of our own business in the Heron Rock and their growth since our last visit. There are a few kinks, but their growth and development is visible in the space, service and menu. The food is great and they make you feel comfortable. I hope we can pull it off as well.  

(That said, if it's Saturday night and you're looking for peace and quiet, you might want to call ahead and see if there was a JBA home game.)

 

 

 Reviewed: August 29, 2005

 

I've been saying for ages that James Bay needs a bistro. Behold the Heron Rock.

Occupying the space formally belonging to the Evergreen restaurant, a classic elderly folk, early dinner spot - the Heron Rock in no way resembles it's predecessor, except for perhaps a good chunk of clientele and the funky teal booths.

They did an effective reno when they re-opened as the Heron Rock. The restaurant has a contemporary and fairly sophisticated look. The clientele does remain fairly elderly, but owners Andrew Moffat and Ben Peterson have done a good job of creating a restaurant facelift that doesn't alienate the existing guests. One thing is for sure, catering to the old folks ensures low prices. You can't sell $14 sandwiches to retirees. Prices at the Heron Rock are low. lunch entrees range from $7-$11.

The food is an effective blend of traditional, with a few good twists. Today I had the carrot ginger soup, which was a lovely creamy and not overwhelmingly gingery. I also had the house pate with a green salad, grainy mustard and crostini. Very simple and good flavour, it reminded me of a bistro lunch in France. Patty had the skate and mussel stew and a roast beef sandwich. I'm not a big fan of skate, but the broth had a nicely pronounced fennel flavour. His sandwich was also very nice, with excellent bread and well cooked and sliced meat. The food at the Heron Rock is good quality, made with some imagination and is excellent value.

All this said, the service needs massive improvement. There were two servers on the floor today, one young and one old. The older waitress was working very hard, while the younger one appeared to do very little and smile very little. The older server (who we suspected might be someone's mother), was not particularly skilled as a server, but at least she had a good attitude and a sense of humour. Her colleague however, did a lot of eye rolling and moved very slowly around the busy restaurant. Our suggestion is they hire a host to coordinate seating customers and bussing tables, since the servers were not able to handle it on there own (and maybe get the server with the bad-attitude some happy pills.) The fact that many of the elderly and disabled patrons require some extra help, slows the process down even more. I did think it was rather sweet how much extra attention our server (the older one) gave to guests who needed help, she was clearly a very nice lady.

I've now been to the Heron Rock for lunch and breakfast on different occasions and have been happy with the food both times. I would like to try them out for dinner, but I'll wait a bit to see if they can improve the service.

note: Breakfast was also delicious, reasonably priced and the portions were nice and normal size. I had a veggie eggs benny with eggplant caponata where the meat should have been, perfectly poached eggs and fresh hollandaise. I would most certainly return for breakfast, even if the service wasn't great.

Value of Food: 8.5/10

Quality of Food: 8/10

Service: 3/10 (I might have given our server a 5, but just watching the other server was so painful that I felt obliged to rate the service overall.)

Ambiance: 6/10 (great reno, nice space, but it does have a bit of an old folks home kinda thing).

Wine List: n/a (I didn't try anything, but they do have one that looked short but acceptable, further notes will be available after I return for dinner).

 Reviewed: August 29, 2005

 

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